We hope these FAQs help you while taking a purchase decision
Which material is used for the bags?
We use different variety of fabric like cotton, canvas jacquard and jute.
What are your labels made of?
We use Vegan leather for our labels. Vegan leather is a synthetic material which does not use any animal skin. It is artificially manufactured and no animal is harmed in the process.
Why are The Chymera bags called handcrafted?
All our products are carefully hand made by skilled artisans. We take immense care to make high quality, and best products for our customers.
How to clean the bags?
We recommend spot washing with a damp cloth for cleaning stains on the fabric. Do not soak in water. Do not squeeze and let the product air dry.
Are the bags water resistant?
Water resistant means the bag has an inner lining which helps slow down the penetration of the water inside the bag, thus saving the items inside the bag from getting wet. The bag can withstand slight rains and can hold water from seeping in for some time, but prolonged exposure to rain or water will result in water getting inside the bag.
Do you also make bags for corporate gifting and events?
Yes. We undertake bulk orders for corporate events and weddings. To discuss further on the order, please mail us at support@thechymeracompany.in
In case of any further questions or doubts or any suggestions that we should answer here, please drop us an email on support@thechymeracompany.in
DO I HAVE TO ORDER ONLINE ONLY?
You can order by visiting online shop www.thechymeracompany.com
WHAT PAYMENT METHODS CAN I USE TO PLACE AN ONLINE ORDER?
- NetBanking
- Debit/Credit Card
- Wallet
- UPI/QR
ARE MY DETAILS SAFE? HOW SECURE IS THE CHYMERA COMPANY WEBSITE?
Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
WHAT SHOULD I DO IF THE PAYMENT IS NOT ACCEPTED WHILE PLACING AN ORDER?
Please try again in a little while. If the payment is still not accepted, please verify your account balance, whether the amount is debited or not. If everything is as it should, but if you still can’t make the payment, please contact us at support@thechymeracompany.in to notify us about the problem. We will manage the order manually for you.
HOW CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING AN ORDER ON THE WEBSITE?
Please contact us at support@thechymeracompany.in notify us about the problem. We will change the delivery address of the order manually.
ARE THERE ANY SPECIAL PRICES OFFERED ON THE BULK ORDER?
Yes. We do offer special bulk prices. Please mail us at support@thechymeracompany.in with the details.
DO YOU SHIP YOUR PRODUCTS WORLDWIDE?
Yes, we do ship our products worldwide. Please mail us at support@thechymeracompany.in
WHAT WILL BE THE SHIPPING TIME OF THE COURIER?
Shipping time depends on the delivery address given by the customer. The shipping time will be confirmed upon the order confirmation to the customer. Majorly it takes 4-5 working days for delivery
CAN I TRACK MY ORDER ONLINE?
Yes, you can track your order. We will send you the tracking details of the shipment when the parcel is couriered to you.
WHAT WILL BE THE SHIPPING COST OF THE COURIER?
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost is automatically added during the checkout process.